SHIPPING POLICY
At Sidvedha, we are committed to ensuring a smooth and efficient delivery process for our Ayurvedic hair and skin products. Whether you’re ordering from within India or abroad, our goal is to provide timely and reliable shipping services while maintaining the highest standards of product safety and quality.
Please review our detailed shipping policy below to understand our processes, including handling times, delivery estimates, and packaging practices. If you have any questions or need further assistance, our customer service team is here to help.
DOMESTIC SHIPPING
- Shipping Method: All orders within India are shipped via registered domestic courier companies and/or speed post.
- Processing Time: Orders are processed and shipped within 3-5 working days, or as per the delivery date agreed upon at the time of order confirmation. Delivery is subject to the norms of the courier company or postal service.
- Delivery Timeframe: Most orders are delivered within one week to major metro cities in India. We ship on weekdays (Monday to Saturday), excluding public holidays.
- Shipping Confirmation: Once your products are shipped, we will send you the shipping reference number (airway bill number/docket number) and courier company details via email.
- Octroi/Entry Tax: Any applicable octroi or entry taxes are the responsibility of the customer.
- Return Shipping Costs: You are responsible for the return shipping costs. Shipping costs are non-refundable, and if a refund is issued, the return shipping cost will be deducted from the total refund.
Shipping to Multiple Addresses
- Single Address Shipments: Products ordered together in one cart will be shipped to a single address. For deliveries to multiple addresses, please place separate orders for each address.
Product Availability
- Stock and Pricing: We strive to ensure that all merchandise listed on our website is in stock and priced correctly. If a product is unavailable or cannot be shipped, we will notify you within 2 working days of placing your order.
Delivery Time
- Factors Affecting Delivery: Delivery times may be impacted by factors beyond our control, such as weather conditions and transport strikes. We will keep you updated on the status of your order, including any delays.
Product Packaging
- Packaging: All our Ayurvedic hair and skin products are securely packaged in tamper-proof bottles to ensure their safety and quality during transit.
- Inspection: Upon receiving your package, please inspect the bottles carefully. If you notice that a bottle appears to be tampered with or damaged, please refuse to accept the delivery from the courier.
- Acceptance of Packages: If you accept a package that appears to be tampered with, it will be considered as acceptance of the product in its current condition. Unfortunately, we will not be able to process any exchange or refund requests for tampered or damaged bottles that were accepted.